Annual Survey 2026

QUESTION 1 / 7

How satisfied are you overall with Halk Bank services?

Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied

QUESTION 2 / 7

How often do you use Halk Bank services?

Daily Several times a week Once a week Once a month Less than once a month

QUESTION 3 / 7

How do you rate the work of teller staff at the bank branch?

Excellent — fast, friendly and professional Good — generally meets expectations Average — there is room for improvement Poor — frequent mistakes or long waiting time

QUESTION 4 / 7

How do you rate Halk Bank's mobile app and internet banking?

Excellent — simple and reliable Good — works well but has minor shortcomings Average — needs more improvements Poor — difficult to use or often unavailable I do not use digital channels

QUESTION 5 / 7

How satisfied are you with the speed of processing requests and transactions?

Very satisfied — everything is resolved quickly Satisfied — timelines are acceptable Partially satisfied Dissatisfied — waiting time is too long

QUESTION 6 / 7

Are the terms of Halk Bank's loan and savings products competitive compared to other banks?

Yes, significantly better than competitors Yes, about the same level No, competitors offer better terms I have not compared with other banks

QUESTION 7 / 7

How do you rate the accessibility and location of Halk Bank branches in your city?

Excellent — branches are easy to access Good — mostly accessible Average — there could be more locations Poor — branches are not sufficiently accessible

By taking part in the survey you confirm your consent with the survey terms and the privacy policy of Halk Bank a.d. Belgrade.